Frances Haugen, a former Facebook product manager, participated in a Senate Commerce subcommittee hearing to discuss how the social media platform prioritizes money over anything else. Haugen also appeared on ’60 Minutes’ to discuss it and oddly enough the Facebook outage happened the next day, drawing speculation that it was on purpose to draw attention away and prevent people from spreading the news.
CEO and co-founder Mark Zuckerberg has responded to the claims in a Facebook post saying,
“Now that today’s testimony is over, I wanted to reflect on the public debate we’re in. I’m sure many of you have found the recent coverage hard to read because it just doesn’t reflect the company we know. We care deeply about issues like safety, well-being and mental health. It’s difficult to see coverage that misrepresents our work and our motives.”
The whistleblower said that Facebook relied too much on artificial intelligence to combat hate speech, misinformation and ads that it would only catch about 10-20 percent of the banned content. Of course, Zuckerberg refutes these claims.
“If social media were as responsible for polarizing society as some people claim, then why are we seeing polarization increase in the US while it stays flat or declines in many countries with just as heavy use of social media around the world?”
Mark Zuckerberg Responds To The Facebook Whistleblower’s Allegations
Haugen also said that her team could only handle a third of the harmful content cases they knew about and discredited Facebook’s detector for being faulty and no good. Zuckerberg responded to this claim as well,
“I know it’s frustrating to see the good work we do get mischaracterized, especially for those of you who are making important contributions across safety, integrity, research and product. But I believe that over the long term if we keep trying to do what’s right and delivering experiences that improve people’s lives, it will be better for our community and our business.”
Zuckerberg also remarked about the outage on Monday calling it, “the worse outage we’ve had in years.”
What do you think? Should Zuckerberg have even responded to the whistleblower and do you think she’s telling the truth? Let us know in the comments below.
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